Delivery Coverage

We offer tracked shipping to the countries and regions available at checkout.

Available destinations, shipping methods and applicable shipping charges will be displayed during checkout before payment is completed.

A tracking number will be provided by email after the order has shipped.

Delivery Time

Our current estimated delivery time is 7–14 business days from the date your order is confirmed, including processing time.

Express shipping is estimated at 3–7 business days from the date your order is confirmed, including processing time.

Delivery estimates are not guaranteed and may vary due to the destination, carrier delays, customs clearance, local delivery conditions, severe weather or peak shopping periods.

Processing Time

Orders are normally processed within 1–3 business days after payment has been confirmed.

Processing includes order verification, quality checks and packaging. Orders are not normally processed on weekends or public holidays.

Once your order has shipped, a confirmation email containing the tracking number will be sent to the email address provided at checkout.

You can track your order using the tracking details provided in your shipping confirmation email.

Shipping Costs

For orders below $59 USD, standard shipping is $5.99 USD. Express shipping is $15.99 USD where available.

Orders of $59 USD or more qualify for free standard shipping, after discounts and before taxes, unless otherwise stated at checkout.

For orders placed in another supported currency, the applicable free-shipping threshold will be displayed at checkout.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country or region.

Duties and taxes collected by FURQX will be clearly displayed at checkout before payment. Any duties, taxes or fees not collected at checkout may be payable by the customer upon delivery, depending on the destination.

Customs clearance may occasionally extend the estimated delivery time.

Delayed Orders

If your order has not arrived within the estimated 7–14 business-day standard delivery period, please check the tracking information for the latest update.

If your order has not arrived within 21 calendar days from the date of order confirmation, contact support@furqx.com with your order number.

We will review the tracking information and contact the carrier when necessary. Carrier investigations are normally completed within 5–10 business days, although some investigations may take longer.

If the order is confirmed as lost or cannot be successfully delivered, you may choose between:

• A replacement shipment at no additional cost; or
• A full refund to the original payment method

Nothing in this section limits any delivery rights or remedies available under applicable consumer protection laws.

Refused or Unclaimed Packages

If a package is refused or remains unclaimed and is returned to us, it may be handled as a customer return.

Where permitted by law, actual return shipping charges may be deducted from the refund.

If the customer requests reshipment of a refused or unclaimed package, the customer may be required to pay the new shipping cost before the order is resent.

Refunds or reshipments will be processed after the returned package has been received and inspected.

These conditions do not apply when delivery is refused because the package is visibly damaged, the wrong order was sent or another issue was caused by FURQX.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact support@furqx.com as soon as possible. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or shipped.

If an order is returned because the address provided at checkout was incorrect or incomplete, the customer may be responsible for:

• The actual return shipping cost, where applicable; and
• The new shipping cost if reshipment is requested

We will contact the customer before arranging reshipment or making any permitted deduction from a refund.

FURQX is not responsible for delivery problems caused by an incorrect address after the order has shipped, except where applicable consumer protection laws provide otherwise.

Lost, Stolen or Marked-as-Delivered Packages

If tracking shows that your package was delivered but you cannot locate it:

1. Check around the delivery location.
2. Ask household members, neighbors or building management.
3. Contact the local carrier.
4. Contact support@furqx.com if you still cannot locate the package.

We will review the tracking record, available delivery evidence and carrier investigation before providing an appropriate resolution.

A package being marked as delivered does not automatically prevent further investigation. Any refund or replacement will be determined based on the circumstances and applicable consumer protection laws.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, contact support@furqx.com within 30 days of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging
• A photograph of the shipping label, if applicable

After verification, we will arrange an appropriate replacement or refund at no additional cost to you.

The 30-day reporting period does not limit any longer rights or remedies available under applicable consumer protection laws.

Contact Us

For questions about shipping, delivery or tracking, contact:

FURQX Customer Support
Email: support@furqx.com
Response time: Within 1–2 business days