At FURQX, your satisfaction is our top priority. Eligible products may be returned for a refund within 30 days of delivery, provided they are unworn, unwashed, unused, and returned in their original packaging with all tags and hygiene seals intact.
For hygiene reasons, underwear that has been opened, tried on, worn, washed, or used cannot be returned for a refund. However, if you experience a sizing or fit issue after opening your product, please contact our customer support team. Where eligible, we can send you a brand-new replacement—you’ll only need to cover the applicable shipping fee.
Defective, damaged, or incorrectly shipped products will be handled separately at no additional cost to you.
Shop with confidence knowing that the FURQX team is always here to help make things right.